We've just moved people over to the full 8.5.3 client from the basic client (yes we are slightly behind in doing this but we have also only just upgraded to Windows 7 as well from XP - all down to the limitations of the Citrix farm and hardware etc etc).
As we moved people over we were getting strange calls along the lines of "my Inbox is showing the contents of a folder...." "everytime I go into my Inbox Im seeing a different folder".
Taking a look at this I first thought it was an issue with the $Inbox getting corrupted so ran view rebuilds against this, sometimes that worked sometimes it didn't it was all hit and miss and the issues nearly always came back!
Eventually while looking at this I noticed that the folder that was maskerading as the Inbox had a space at the end of the name so "Folder1\342234 James Good ". Using Ytria tools and checking the STitle and $Name field I was able to see the full folder name "Folder1\342234 James Good |" notice the | at the end of the name.
Removing that from these fields then saving the Inbox then started to show correctly.
All well and good until you realise that some people had a ridiculous number of folders 2000+ (I work for a large law firm) so the issue is how do you identify which folders were affected. The answer was really simple once you realise that the search bar shows the name of the folder. All I had to do was to goto a folder then back to the Inbox. The this showed "Inbox" all was well, otherwise it showed me the name of the affected folder, simply a case then of updating the $Title and $Name fields and removing the "|" then repeating the process until the Inbox showed.
Turns out talking to a few users they were copying the details from an internal web based system to create the folder names in notes, interestingly this must of been happening a long time as if you switched to basic mode all was OK.
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